1. Prepaid plans and activated services
Prepaid recharges and subscriptions are generally non-refundable after activation or consumption begins. A cancellation request made before activation is reviewed against provisioning work, equipment allocation and applicable service terms.
2. Duplicate or incorrect payments
Report a duplicate transaction with the payment reference and registered contact details. After verification, Zerolink may reverse the duplicate amount or apply it as an account credit, based on the payment channel and customer preference.
3. Equipment and security deposits
A refundable deposit, where specifically shown on the invoice or service order, is reviewed after the issued equipment and accessories are returned and inspected. Damage, missing accessories or outstanding dues may be adjusted from the refundable amount.
4. Failed service feasibility
If Zerolink accepts payment but later confirms that the ordered service cannot be delivered at the submitted location, the eligible service amount will be refunded after verification. Any separately supplied and accepted equipment is handled according to its return terms.
5. Request and processing
Submit the registered name, phone number, invoice or transaction reference, reason and supporting details to sales@zerolink.in. Approved refunds are initiated to the original payment method where supported; bank and payment-provider timelines can affect when the credit appears.
6. Non-refundable items
Completed installation work, consumed service periods, customised software or configuration work, damaged equipment, and third-party charges already committed may be non-refundable unless the quotation, invoice or applicable service terms state otherwise.